Privacy Policy

About Us

CNIC SOFTWARE LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.cnicsoftware.co.uk/, or interact with us as a prospective customer.

Our contact details are:

CNIC Software
Alacrity House, Kingsway, Newport, Wales, NP20 1HG
Email: contact@cnicsoftware.com

We are the data controller for the purposes of UK data protection laws.

What Personal Data We Collect

• Identity Data — such as your full name, title, company name.
• Contact Data — such as your email address, telephone number, and postal address.
• Technical Data — such as your IP address, browser type, operating system, and website usage (through cookies and analytics).
• Marketing and Communications Data — such as your marketing preferences and responses to surveys or promotions.
• Enquiry Data — such as the information you submit through our contact forms or email communications.
• We do not collect any special category ("sensitive") personal data through our website.

How We Collect Your Personal Data

• Direct interactions — when you fill in forms on our website, contact us by email, phone or post, or request marketing to be sent to you.
• Automated technologies — as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns through cookies, server logs, and similar technologies.
• Third parties — such as analytics providers (e.g., Google Analytics) and advertising networks.

Why We Collect Your Data and Our Legal Basis

You have the right to withdraw consent at any time where consent is the basis for processing.

Marketing Communications

We may send you marketing communications if you have opted in to receive them. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly at: contact@cnicsoftware.com

We will never sell your data to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies to distinguish you from other users of our website and to collect technical data.

We use essential cookies for site functionality and optional analytics cookies with your consent. You can change your preferences at any time.

You can manage your cookie preferences at any time using the “Cookie Preferences” link in our website footer, or via your browser settings.

How We Share Your Personal Data

We may share your data with:

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulators and other authorities, if required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your data for their own purposes.

International Transfers

We do not routinely transfer your personal data outside the UK. If a transfer is necessary (e.g., a third-party provider located outside the UK), we will ensure that appropriate safeguards (such as UK Standard Contractual Clauses) are in place.

How Long We Keep Your Personal Data

We will retain your personal data only for as long as necessary for the purposes we collected it, including for satisfying any legal, accounting, or reporting requirements.

Typically, we retain enquiry data for 2 years after our last contact with you, unless a longer period is required by law.

Your Rights

Under data protection law, you have rights including:

• Right to access — You can request copies of your personal data.
• Right to rectification — You can request correction of inaccurate or incomplete data.
• Right to erasure — You can request deletion of your personal data.
• Right to restriction — You can ask us to suspend processing.
• Right to object — You can object to processing based on legitimate interests or direct marketing.
• Right to data portability — You can request the transfer of your data to another service.

To exercise any of these rights, please contact us at: contact@cnicsoftware.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

How We Keep Your Data Secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully.

Access to your personal data is limited to those employees, agents, contractors and other third parties who have a business need to know.